FAQ
Questions, answered.
How booking, payments and plans work. Pick your side below.
- LineUp connects you with beauty and grooming pros across Canada: barbers, stylists, lash and brow artists, nail techs and more. Browse real work, then book a time or post what you're looking for and let pros come to you.
- Two ways. If a pro has their calendar on, pick an open time on their profile and book it straight away. Or post a request with what you want, where and when, and pros send you offers to choose from.
- No. Signing up and browsing are free, and you pay the price of the service you book. There's no extra booking fee on top.
- When you book. Payment goes through LineUp, so you don't need to bring cash or send an e-transfer.
- Yes. Right before you pay you can add a 15%, 18% or 20% tip, or no tip. Every cent of the tip goes to your pro.
- Yes. Cancel more than 24 hours before your appointment and you get a full refund. Inside 24 hours you can't cancel in the app, so message your pro if something comes up.
- Yes. Post a request and choose "Mobile: at my place", and pros who travel can send you offers.
- Every pro has to be verified before they can be booked. We review their credential (or proof they're in training) and a government photo ID, and verification has to be renewed when it expires.
- Across Canada. Pros sign up and get verified under their own province's rules, so their credentials match where they work.
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