Privacy Policy

Effective Date: June 8, 2026

LineUp is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use the LineUp platform, website, marketplace, and related services.

1. Information We Collect

We may collect:
- Name, email address, and account information
- Profile information and professional service details
- Reviews, ratings, messages, and uploaded content
- Portfolio photos, profile images, and banner images
- Booking, appointment, and transaction information
- Location information and service locations
- Device, browser, IP address, and usage information

2. How We Use Information

We use your information to:
- Operate and improve the Platform
- Create and manage user accounts
- Facilitate bookings and transactions
- Connect customers and professionals
- Provide customer support
- Prevent fraud and abuse
- Communicate updates and service-related information
- Comply with legal obligations

3. Payment Information

Payments are processed through third-party payment providers, including Stripe. LineUp does not store complete payment card information. We may receive transaction-related information necessary to facilitate payments, payouts, refunds, and dispute resolution.

4. Marketing Communications

If you opt in, we may send newsletters, promotional emails, product updates, and feature announcements. You may unsubscribe at any time using the unsubscribe link included in marketing emails.

5. Public Information

Certain information may be publicly visible on the Platform, including professional profiles, reviews, ratings, portfolio content, service descriptions, and other information intentionally shared by users.

6. Sharing of Information

We do not sell personal information. We may share information with trusted service providers that help operate the Platform, including payment processors, hosting providers, database providers, authentication services, analytics services, email delivery services, and mapping services.

Service providers may include Stripe, Supabase, Google Maps Platform, Resend, Vercel, and similar infrastructure providers.

7. Legal Disclosure

We may disclose information when required by law, legal process, court order, regulatory request, or where reasonably necessary to enforce our Terms of Service, investigate fraud, or protect users and the Platform.

8. Cookies and Similar Technologies

We may use cookies, authentication tokens, browser storage, and similar technologies to maintain user sessions, improve Platform performance, remember preferences, enhance security, and analyze usage patterns.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, loss, misuse, or alteration. No system can guarantee absolute security.

10. Data Retention

We retain information as long as reasonably necessary to provide Platform services, maintain records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.

11. International Data Processing

Information may be stored or processed in Canada, the United States, or other jurisdictions where our service providers operate.

12. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent where permitted by law.

13. Account Deletion

Users may request deletion of their account and associated personal information by contacting us. Certain information may be retained for legal compliance, fraud prevention, financial recordkeeping, dispute resolution, and security purposes.

14. Children's Privacy

The Platform is not intended for individuals under eighteen (18) years of age. We do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions become effective upon posting to the Platform. Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.

16. Contact

Privacy Officer
LineUp
Winnipeg, Manitoba, Canada
lineupmb@gmail.com