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Terms of Service

Effective Date: October 22, 2026

Welcome to LineUp. These Terms of Service ("Terms") govern your access to and use of the LineUp website, marketplace, platform, and related services (collectively, the "Platform").

By creating an account, accessing, or using the Platform, you agree to be bound by these Terms. If you do not agree, you may not use the Platform.

1. About LineUp

LineUp is a technology platform that connects clients with independent beauty, aesthetics, wellness, and personal service professionals. LineUp does not provide the underlying services listed on the Platform. Professionals operate independently and are solely responsible for the services they provide.

2. Eligibility

You must be at least eighteen (18) years of age, or the age of majority in your jurisdiction, to create an account or use the Platform.

3. User Accounts

You are responsible for maintaining accurate account information, safeguarding your account credentials, and all activity that occurs under your account.

4. Independent Professionals

Professionals using the Platform are independent businesses and are not employees, agents, representatives, partners, or contractors of LineUp. LineUp does not supervise, direct, control, endorse, or guarantee the services provided by Professionals.

5. Professional Responsibility

Professionals are solely responsible for maintaining any licenses, certifications, permits, registrations, insurance coverage, and legal qualifications required to provide services in their jurisdiction. Professionals are strongly encouraged to carry their own professional liability insurance. Where LineUp reviews credentials or identification as part of verification, that review is limited to the documents provided at that time and is not a guarantee, endorsement, or ongoing confirmation of any Professional's qualifications, skill, or conduct.

6. Marketplace Services

The Platform may allow users to create service requests, receive offers, book appointments, submit reviews, process payments, communicate, and rebook services. LineUp does not guarantee service quality, outcomes, availability, qualifications, results, or user satisfaction.

7. User Content

Users may submit reviews, ratings, photographs, portfolio content, messages, service descriptions, and profile information. You represent that any content you submit is accurate, lawful, and does not violate any third-party rights.

By submitting content, you grant LineUp a worldwide, non-exclusive, royalty-free license to use, display, reproduce, modify, and distribute such content for Platform operation, marketing, and business purposes.

LineUp reserves the right to remove, edit, or restrict content that is misleading, harmful, abusive, unlawful, or violates these Terms.

8. Prohibited Conduct

You agree not to:
• Use the Platform for unlawful or fraudulent purposes
• Harass, threaten, abuse, or harm another user
• Submit false or misleading information
• Misrepresent your identity, qualifications, or services
• Circumvent Platform fees or payment systems
• Interfere with Platform operations
• Attempt unauthorized access to systems or data
• Upload malicious software or harmful content

9. Payments

LineUp may facilitate payments through third-party payment processors, including but not limited to Stripe and Stripe Connect. By using the Platform, you authorize LineUp and its payment processors to process transactions, collect applicable fees, deduct commissions or service charges, and manage payments as necessary.

All payment processing is subject to the terms and policies of the applicable payment provider.

10. Platform Fees

LineUp may charge service fees, processing fees, booking fees, subscription fees, or commissions. Applicable fees may be deducted before funds are released to Professionals. Fees may change at any time upon notice through the Platform.

LineUp currently keeps a commission of 15% of the service price on bookings paid through the Platform (10% for Professionals on an active Master subscription). The commission is deducted from the Professional's earnings; it is not added to the price the client pays. Part of a Professional's earnings may be paid when a booking is made, and the remainder after the appointment is marked complete or completes automatically.

11. Tips

Clients may choose to add a tip when paying for a booking. Tips are optional, are paid to the Professional in full with their earnings, and are not subject to LineUp's commission. Tips are refunded together with the booking if the booking is cancelled for a refund. Professionals are responsible for any taxes that apply to tips they receive.

12. Professional Subscriptions

Certain Professional features may require a paid subscription. Unless otherwise stated, subscriptions may renew automatically unless cancelled before the renewal date. Subscription fees are generally non-refundable except where required by applicable law.

13. Pricing and Taxes

Prices displayed on the Platform may include service costs, fees, and applicable taxes. Users are responsible for reviewing final pricing before confirming a booking or transaction and for complying with any tax obligations that apply to them.

14. Cancellations, Refunds, and Disputes

Clients pay for a booking when they make it. A booking can be cancelled through the Platform by the client or the Professional more than twenty-four (24) hours before the appointment start time, and the client receives a full refund to their original payment method, including any tip. Refunds are issued promptly but may take several business days to appear, depending on the client's bank or card issuer.

Bookings cannot be cancelled through the Platform within twenty-four (24) hours of the appointment start time, and payments for those bookings are non-refundable except where LineUp decides otherwise in its sole discretion or where required by applicable law. Users should contact each other directly if something comes up. No-shows and late arrivals are a matter between the client and the Professional.

LineUp may assist in dispute resolution but is not obligated to resolve disputes, issue refunds outside this policy, or enforce outcomes between users.

15. Chargebacks and Payment Disputes

If a transaction is disputed, reversed, or subject to a chargeback, LineUp may investigate the matter, withhold funds, recover amounts where permitted, restrict account access, and provide transaction information to payment processors or financial institutions as necessary.

16. Health and Safety Disclaimer

Users acknowledge that beauty, aesthetics, wellness, cosmetic, and personal care services involve inherent risks, including but not limited to allergic reactions, personal injury, infection, dissatisfaction with results, property damage, or other adverse outcomes. Users voluntarily assume all risks associated with services booked through the Platform.

17. Third-Party Services

The Platform may rely on third-party services, including payment processors, hosting providers, mapping services, email services, and analytics providers. LineUp is not responsible for the availability, security, functionality, or actions of third-party providers.

18. Intellectual Property

All Platform content, software, trademarks, logos, branding, designs, graphics, text, and functionality are owned by LineUp or its licensors. Users may not reproduce, distribute, modify, or commercially exploit Platform content without written permission.

19. Account Suspension

LineUp may suspend, restrict, or terminate accounts at any time where necessary to protect users, enforce these Terms, address misuse, respond to fraud, or comply with legal or regulatory requirements.

20. Disclaimer of Warranties

The Platform is provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by applicable law, LineUp disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, and availability.

21. Limitation of Liability

LineUp is a technology platform only. To the maximum extent permitted by applicable law, LineUp, its founders, officers, directors, employees, affiliates, agents, and partners are not liable for any loss, damage, injury, claim, cost, or expense of any kind arising from or related to the Platform, including without limitation:

  • the services provided by Professionals, their quality, safety, results, or outcomes, including any personal injury, allergic reaction, infection, illness, property damage, or dissatisfaction;
  • the acts, omissions, statements, conduct, qualifications, licensing, or insurance of any Professional or client, whether online or in person;
  • late arrivals, no-shows, cancellations, rescheduling, or appointments that do not take place;
  • payments, refunds, tips, chargebacks, payouts, or disputes between users, and the actions or failures of payment processors;
  • content, reviews, photos, profiles, or messages posted by users;
  • verification results, which reflect documents reviewed at a point in time and are not a guarantee of any Professional's qualifications, skill, or conduct;
  • errors, interruptions, outages, bugs, data loss, unauthorized access, or the unavailability of the Platform or any third-party service; and
  • any travel to or from, or time spent at, any location where services are provided.

Any claim relating to services provided by a Professional must be brought against that Professional directly, not against LineUp.

To the maximum extent permitted by applicable law, LineUp, its founders, officers, directors, employees, affiliates, agents, and partners shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from use of the Platform, services booked through the Platform, user interactions, payment disputes, or service outcomes.

In no event shall LineUp's total liability exceed the greater of CAD $100 or the total amount paid by the user to LineUp during the twelve (12) months preceding the claim.

22. User Release

To the maximum extent permitted by law, users release and discharge LineUp, its founders, officers, directors, employees, affiliates, and agents from any claims, liabilities, disputes, damages, losses, costs, or expenses arising from interactions, transactions, bookings, services, or relationships between users.

23. Indemnification

You agree to defend, indemnify, and hold harmless LineUp, its founders, officers, directors, employees, affiliates, and agents from any claims, liabilities, damages, losses, costs, expenses, or legal fees arising from your use of the Platform, your violation of these Terms, your violation of applicable law, or your interactions with other users.

24. Force Majeure

LineUp shall not be liable for delays, interruptions, or failures caused by events beyond its reasonable control, including natural disasters, cyberattacks, internet outages, governmental actions, labour disputes, utility failures, public health emergencies, acts of war, or other force majeure events.

25. Compliance with Laws

Users agree to comply with all applicable federal, provincial, territorial, state, municipal, local, and international laws, regulations, licensing requirements, tax obligations, and professional standards applicable to their use of the Platform.

LineUp intends to operate in compliance with applicable laws in the jurisdictions in which it conducts business. However, users remain solely responsible for ensuring their own legal, regulatory, tax, licensing, and professional compliance.

26. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Province of Manitoba and the federal laws of Canada applicable therein, without regard to conflict of law principles.

If a user accesses or uses the Platform from another province, territory, state, country, or jurisdiction, the user remains responsible for complying with all laws, rules, and regulations applicable to their activities in that jurisdiction.

27. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

28. Changes to These Terms

LineUp may update these Terms at any time. Updated Terms become effective upon posting to the Platform. Continued use of the Platform after changes constitutes acceptance of the revised Terms.

29. Contact

For questions about these Terms, contact:
lineupmb@gmail.com